Greenways Garage Evaluation Report Essay Example | Topics and Well Written Essays - 1750 words

Greenways Garage Evaluation Report - Essay Example The word improvement deals with maximizing opportunities, increasing the production at a lower cost and creating more profit. In doing this kind of endeavor, one thing should be the outmost priority of the business enterprise, and that is to satisfy the needs of the customers because primarily, it is the reason of the existence of the business. "Quality thinking was initially based on users' charters (1991 'Citizens Charter' in the UK, 1992 'Charte des services publics' in France and in 1993 the Users' Charter in Belgium, later followed by a number of other countries). During the late 1980s and early 1990s, Total Quality Management focuses on products that are primarily catered for public consumption. Later on, a variation of quality models (EFQM, ISO) and the Common Assessment Framework (CAF) were made available for the benefit of public sector. Recently, new members of the EU have taken quality management aboard (.Bouckaert G,1993)1 In the United States, a number of companies use MBNQA or Malcolm Baldrige National Quality Award which is credited for the success of most companies in the aforementioned country along with the Baldrige approach. Furthermore, Vinod Singhal, Professor of Operations Management at Georgia Institute of Technology, reported to an audience of international quality improvement leaders in The Hague, Netherlands on 3 June 2003, it is a change strategy used by growing numbers of businesses around the globe because it works to improve results.2 Here in Europe, variety of measurements are used nowadays to ensure the productive performance of a certain enterprise which is beneficial to managers on how will they implement strategies for a competitive business process.2:2Quality and Quality assurance developments -This part discusses the four Models that are used in Europe, in quality and quality assurance developments One of which is the EFQM Excellence Model or the European Foundation for Quality Management, a non-profit membership foundation s the primary source for organizations in Europe looking to excel in their market and in their business with website available at http://www.efqm.org/3.The other methods include, the Benchmarking, a process that provides accurate measure of performance relative to a Council's peers, and has been shown to provide the motivation for management to seriously consider improvement processes, and ultimately reduce risk in the workplace (http://www.emrc.org.au/risk.asppg=133)4, There are three forms of benchmarking namely : internal, competitive and generic . "Internal benchmarking is deemed as comparisons between units within the institutions. Competitive and generic benchmarking refers to identifying best practices of other organizations. Competitive benchmarking involves comparisons with direct competitors, whereas generic benchmarking involves organisations that are not direct competitors but share similar organisational practices and procedures" (Doerfel and Ruben 2002, 6-7)5. A management system that